SHIPPING POLICY FOR DOMESTIC ORDERS (WITHIN INDIA)

► All the domestic orders (within India) will be scheduled to be processed within 48 hours and shipping will be undertaken through a local courier company (Franch Express, Speed Post, DTDC, Trackon Courier, Blue dart).
► As soon as the products are shipped from our side, you will receive the Airway number/docket number through SMS or Email from us.
► All the products are double packed with waterproof and corrugated box in order to ensure the safe delivery of your products.
SHIPPING POLICY FOR INTERNATIONAL ORDERS (OUTSIDE INDIA)

► The International orders (outside India) with a two day process period would be shipped to your destination with the help of an International courier company.
► We ship all your products with the best International courier companies like FedEx, DHL and many other reputed companies which are fully insured and trustworthy.
► The shipper’s reference number (airway bill number/docket number) will be sent to you via email along with the courier company details immediately after the products are shipped from our location.
► The status of your package can be tracked via the logistic partner’s website or through their customer support number.
► Most of the foreign delivery orders are made within 7 days of maximum tenure.
► Pothys is not responsible for delay caused by the customs office and the customer not being available during the time of delivery.
► The Remote Area Surcharge (RAS) will be informed only before shipping of the goods and would not be charged while you are placing the order. In the event of such situations, you need to pay the surcharge via the website within 3 days.
► In case of any additional taxes, import duties or customs charges

OUR RETURN POLICY

► The return of your purchased orders will be acknowledged on its unfolded state with all the supporting documents like tags, bills, etc...
► Extra charges will not be levied on our fault in the replacement of the product.
► Regarding international orders, we do not currently accept any returns or exchange of our products.
► We require a letter of Reason to be emailed to us before you return the product at pothyskeralaecom@gmail.com
► The return address is mentioned below,

Return Address:
Pothys Retail Private Limited,
Banerji Road, Kaloor, Kochi,
Kerala-600033.
Mobile: 091 7736386667
Customer Care Number: 091 7736386667
Email: pothyskeralaecom@gmail.com
Office hours: 10 am -7 pm IST

TERMS AND CONDITIONS

► Without receiving an email from the customer, no product return would be initiated.
► Strictly after 7 days of shipment, no returns can be undertaken.
► With regards to international orders, presently we do not have a policy on accepting returns or exchange of products.
► The products that need to be exchanged should be in original condition with the Invoice and tags intact as in purchasing. Without original Invoice and tags returns will not be validated.
► In case of complaints regarding any damage or stain or other reasons must be reported within 24 hours of purchasing the products. We would require an image of the same for us to examine.